One intelligent platform for every customer interaction
Discover the Build Concierge platform
Connected tools for every step of the customer journey. AI and automation support your team so every interaction feels personal and every process runs smoothly.
Connect every channel
Respond to customers and prospects fast, 24/7. Unite all your communications in one place and make customer service effortless.
Build Concierge handles calls, messages and bookings around the clock, so no enquiry ever gets missed.
Unify WhatsApp, SMS, calls, email and webchat into a single inbox. Your team can see and respond to every message, update and customer note in one place.
Build Concierge makes every message feel like it came from your team.It learns your tone by analysing your existing emails and documents, and then writes in the same style, so replies stay consistent and on-brand.
From Admin to Automation
Reclaim hours lost to repetitive tasks and run your operation leaner, faster and smarter.
Build Concierge’s Workflow Builder automates repetitive tasks like turning work orders into ready to schedule jobs, extracting data from emails and documents, creating jobs from client portals, assigning SLAs and creating new contacts. All on autopilot.
Set your business rules once. e.g when a marketplace lead comes in, a new contact is created, a quote is created and a ticket automatically created in your CRM for your sales team to follow up.
Build Concierge integrates with your existing business software. No more double-keying - just smooth, connected operations.
Convert more enquiries - with zero manual effort.
Respond faster, convert more and never let an opportunity slip away.
Build Concierge instantly responds to leads from your website, WhatsApp or trade marketplaces like Checkatrade, Bark and Rated People.
Smart workflows chase quotes, send reminders and trigger payment links - so deals close themselves.
From first enquiry to booking to payment, Build Concierge handles every step - growing sales while you sleep.
Your back office, supercharged by AI
Automate calls, messages, and workflows across your entire operation. Build Concierge connects every customer channel, keeps data flowing and supports your team in real time.
Your business moves faster every day with AI designed for your business.
Save thousands of hours per year
Teams save hours every single day. Freeing up time to focus on customers and building revenue.
Zero missed opportunities
Build Concierge responds immediately, improving accuracy, speeding up service and impressing customers
Automate the admin
Automating everyday tasks frees up valuable time for higher-impact work and better customer service.
Save thousands of hours per year
Teams save hours every single day. Freeing up time to focus on customers and building revenue.
Zero missed opportunities
Build Concierge responds immediately, improving accuracy, speeding up service and impressing customers
Automate the admin
Automating everyday tasks frees up valuable time for higher-impact work and better customer service.
Designed for your sector
Drainage
Built for drainage businesses handling urgent callouts, repeat maintenance and high volumes of customer enquiries, all managed through one intelligent back office platform.
Pest Control
Built for pest control businesses to automate admin and support teams with AI tools available 24/7. One intelligent platform handling every customer interaction.
Plumbing
Built for plumbing businesses to manage reactive and planned work, reducing admin and supporting teams with AI tools to deliver 24/7 service without extra headcount.
Utilities
Built for utilities, gas and heating businesses to manage high volume service requests, automate admin and support operational teams with AI tools available 24/7.
Drainage
Built for drainage businesses handling urgent callouts, repeat maintenance and high volumes of customer enquiries, all managed through one intelligent back office platform.
Pest Control
Built for pest control businesses to automate admin and support teams with AI tools available 24/7. One intelligent platform handling every customer interaction.
Plumbing
Built for plumbing businesses to manage reactive and planned work, reducing admin and supporting teams with AI tools to deliver 24/7 service without extra headcount.
Utilities
Built for utilities, gas and heating businesses to manage high volume service requests, automate admin and support operational teams with AI tools available 24/7.
Drainage
Built for drainage businesses handling urgent callouts, repeat maintenance and high volumes of customer enquiries, all managed through one intelligent back office platform.
Pest Control
Built for pest control businesses to automate admin and support teams with AI tools available 24/7. One intelligent platform handling every customer interaction.
Plumbing
Built for plumbing businesses to manage reactive and planned work, reducing admin and supporting teams with AI tools to deliver 24/7 service without extra headcount.
Utilities
Built for utilities, gas and heating businesses to manage high volume service requests, automate admin and support operational teams with AI tools available 24/7.
We know on-boarding can be a pain, but we've made it easy.
From setup to your first live workflows, our onboarding team will work closely with you to ensure everything is configured around your operations. Quick, simple and fully supported.
Join the smart businesses scaling with Build Concierge.
Built for service businesses of every size, our AI powered customer engagement platform helps you respond faster, cut admin and deliver a better customer experience.
