Client Cancellations, Processed the Moment They Land

No more engineers driving to jobs that were cancelled days ago. No more diary slots wasted that could have been resold. No more cancellations sitting in an inbox for hours before anyone acts on them.

A client sends a cancellation, usually by email, often the day before or the morning of the visit. From that moment, a clock is ticking. If someone in the office opens it, finds the job, cancels it and tells the engineer in time, no harm done. If they do not, an engineer sets off to a job that is no longer happening.

The trouble is that cancellations land in the same inbox as everything else, and they do not announce themselves. On a busy morning, the email that needed actioning in ten minutes gets seen at lunchtime. The engineer has already driven across town. The slot that could have been filled with other work sits empty. And the client, who did the right thing by telling you, gets an engineer knocking anyway.

The cancellation itself is fine. The delay in acting on it is what costs you.

When a cancellation lands, Build Concierge acts on it straight away, before it can cause a wasted trip.

1. Reads the cancellation. It picks up the message the moment it arrives and understands that it is a cancellation.
2. Finds the matching job. It locates the right job in your job management system, from the reference or the detail in the message.
3. Processes it. The job is cancelled and updated, so your records reflect reality immediately.
4. Frees the slot. The diary slot is released, back in play the same day for other work.
5. Tells whoever needs to know. The engineer and the office are notified, so the engineer's day is corrected before they set off.

• Cancellations actioned in seconds, not left sitting in an inbox
• No engineer arriving at a job that was cancelled a week ago
• Freed slots back in play the same day, ready to resell
• Everyone who needs to know told automatically
• Records that reflect reality, straight away

A cancellation stops being a race against the inbox. The job is cancelled, the slot is freed, and the engineer is redirected within seconds, so you recover the time and the diary space instead of losing a trip to it.

Every business handles cancellations differently, so the automation flexes to match:

Process automatically

A recognised cancellation is actioned straight away, freeing the slot and updating the job.

Notify the right people

The engineer, the scheduler and anyone else you choose are told immediately, so nobody sets off blind.

Flag the unclear ones

If a message might be a cancellation but is not certain, it can flag it for a person rather than cancelling in error.

Free the slot for resale

The released slot is surfaced so the office can fill it with other work the same day.

Just three things:

1. Build Concierge connected to your job management system
2. How cancellations usually arrive (an email format or reference)
3. Who needs to be told, and any rules before a job is cancelled

We support you in connecting to your job management system. You show us how cancellations tend to come in and who needs to know, and we set up the reading, the matching and the notifications around that.

Step 1: Talk to us

Show us how cancellations arrive today, and where the wasted trips happen.

Step 2: We build it with you

We set up the reading, the job matching, the cancellation and the notifications.

Step 3: Test it live

We run real cancellations through it, check the right jobs are cancelled and the right people told, then switch it on.

Most businesses are up and running within days.