Parts Identified From a Photo, Priced and Ready to Order

No more describing a part down the phone. No more ordering the wrong one from a vague description. No more overpaying because nobody had time to shop around.

An engineer on site needs a part. To get it ordered, they have to describe it, usually over the phone to someone in the office who wasn't there and can't see it. Half the time the description is vague, so the wrong part gets ordered, or the engineer just buys it themselves and sorts the paperwork later.

Even when the right part is identified, nobody has time to shop around, so it gets ordered from the usual supplier at the usual price. Multiply that across every part, every week, and it is real money left on the table, plus the delay and the back-and-forth of getting it ordered at all.

The part is right there in the engineer's hand. Turning it into the right order at the right price is the bit that goes wrong.

The engineer takes a photo, and Build Concierge turns it into a priced, ready-to-order line for the office.

1. The engineer sends a photo. They photograph the part and send it in with the job reference, or straight from their job card.
2. It finds the job. Build Concierge reads the reference and matches it to the right job in your job management system.
3. It identifies the part. Using AI image recognition, it works out what the part is from the photo.
4. It finds the best price. It searches UK suppliers online and picks the best price it can find.
5. It writes it into the job. The part name, a buy-it-now link and the price go onto the job for the office, who are notified and the job flagged, so a ready-to-order answer is waiting.

• The right part identified from a photo, no phone description needed
• The best price the search can find, so you stop overpaying by default
• A ready-to-order answer waiting for the office, with a buy-it-now link
• Engineers back to work instead of on the phone
• Fewer wrong parts ordered from vague descriptions

The engineer takes a photo and the office gets a clear, priced, ready-to-order part. Less phone time, fewer mistakes, and lower spend because the price was checked every time.

Straight from the job card

The engineer answers a job-card question with a photo of the part, and it flows into the workflow automatically.

Photo and job number by email

For anything off-card, the engineer emails the photo with the job reference and Build Concierge finds the job itself.

Priced and linked

Every identified part comes back with a price and a buy-it-now link, so the office orders in a couple of clicks.

Notified and flagged

The back office is emailed and the job flagged, so nothing sits waiting to be noticed.

Just three things:

1. Build Concierge connected to your job management system
2. A way for engineers to send the photo (a job-card question or an email)
3. Who in the office should be notified to place the order

We support you in connecting to your job management system, and set the reading, pricing and routing up around how your engineers and office already work.

Step 1: Talk to us

Show us how engineers request parts today, and where the phone time and wrong orders happen.

Step 2: We build it with you

We set up how the photo comes in, the identification and pricing, and where the ready-to-order answer lands.

Step 3: Test it live

We run real parts through it, check the right part and price come back, then switch it on.

Most businesses are up and running within days.